Refund Policy 2024

3Step Sports, LLC/Field Hockey Division INDIVIDUAL PLAYERS 

Timeline 

Refunds will be issued 30 days after the last scheduled day of the Shooting Star Tournaments

Credits will be issued 30 days after the last scheduled day of the Shooting Star Tournament and will be valid for 25 months (two years) from the last scheduled day of Shooting Star Tournament 

Cancelation for COVID- 19 Policy 

Should the Shooting Star event be cancelled due to federal mandates related to COVID- 19, all individuals will be refunded the tournament fee MINUS a $25.00 processing/administrative charge.  

Expenses 

Shooting Star or its staff will not be responsible for any expenses incurred by any individual, team, club or organization if the tournament is canceled in whole or in part. 

Individual Withdraws 

Any withdraws or cancelations on the Individuals behalf prior to Shooting Star tournament will continue to follow the established Refund Policy (see below).. 

Rescheduled Events 

Should Shooting Star reschedule an event the Refund Policy (see below) will be adhered to.  

Individual Player Refund Policy 

All individual player fees are paid in full at time of booking registration. 

If you cancel more than 21 days before the tournament date, a fee of $25 (processing fee) will be charged for each participant and the remaining balance will be refunded to the registrant’s card that was utilized at the time of payment. 

If you cancel less then 21 days before the tournament date, no refund will be provided. 

If you are placed on a team and you cancel after the placement, no refund will be provided. 

In the event that the athlete does not have a placement available, you will receive a full refund of all fees paid minus the credit card processing fee of $5.00. 

Athlete placement is at the request of the club teams. Typically clubs request guest players within the month before the tournament to fill their roster. As soon as a club team requests a guest player from the waitlist, we facilitate an introductory email immediately.

When an athlete is placed on a guest team, there is an introductory email with the athlete and the club coach. Following this email, the club coach is responsible for all contact and details regarding the tournament.

As a guest player, you will receive no additional tournament fees. You will be provided a uniform for the tournament, and will be responsible for arranging all travel, hotels and meals on your own.

If an athlete is not placed 1 week prior to event, you will have the option to request a full refund. If you live close to the facility, and have the ability to travel last minute, we can keep the athlete on the waitlist should any clubs have a last minute injury or drop out. If you remain on the waitlist and are not placed on a team by the start of the tournament, a full refund will be processed at that point in time.

All athletes are placed on a first-come first-served basis in accordance with age division. The only exception is to the goalies.

Due to the nature of the club request, we cannot guarantee that an athlete will be placed with a friend. We place athletes on a first-come first-served basis.

If an athlete is not placed 1 week prior to event, you will have the option to request a full refund. If you live close to the facility, and have the ability to travel last minute, we can keep the athlete on the waitlist should any clubs have a last minute injury or drop out. If you remain on the waitlist and are not placed on a team by the start of the tournament, a full refund will be processed at that point in time.